Utilities

Services Provided
The City of Marble Falls provides water and wastewater services to residents of Marble Falls. Residential and commercial customers also receive curbside garbage collection and recycling services. The City of Marble Falls contracts with Republic Services for garbage collection and recycling. Your utility account will cover all the city services you receive in one convenient bill.

Community Donations
City Council approved the ability for residents to donate one dollar $1 per month via water bill payments for the support of community events. The money donated to the city by this method will go to serve public functions and projects such as the annual fireworks display, support of the arts, decorations for holidays such as Christmas and Memorial Day. If you do not want the $1 donation to be part of your monthly water bill please contact the City Utility Department at 830-693-3615 or email to have your name removed from the donation list.

How to Open a Utility Account
To open a new utility account, visit City Hall in person at 800 Third Street. An application must be completed by either the owner of the property or the tenant. You must have proper identification (copy of driver’s license), the appropriate deposit, address where the utilities will be connected, the requested date of connection and a phone number.

The City of Marble Falls will not accept telephone requests to open new accounts, however you may call to obtain deposit and rate amounts 830-693-3615.

Connections are done on weekdays only, Monday through Friday between the hours of 8 a.m. and 5 p.m., excluding holidays.

Deposits are transferable when the account is in current status.

How to Close a Utility Account
Utility accounts can be closed by visiting City Hall in person at 800 Third Street and advising us when you want to discontinue service. Your deposit will be applied towards your last bill. If there is a remaining balance, it will be mailed to you at your new address. Please be sure and provide us with your forwarding address.

Paying Your Utility Bill
City utility bills are mailed the first day of each month. The bill will include charges for water use, wastewater service and garbage collection. Our billing period is from the 16th of the month through the 16th of the next month.

The bill will give your past meter readings and the new readings, a breakdown of the charges, applicable taxes, the total amount owed, the due date and the date when penalties will be charged.

You may pay your bill by mail or in person at City Hall, 800 Third Street. A convenient 24-hour drop box is located at the west side (parking lot entrance) of City Hall. Please do not send cash through the mail or put cash in the drop box.

Credit card payments are accepted in person or by telephone. Charges can be automatically applied to your credit card each month. The City does not charge an additional fee for this service.

Bank drafting is also available for your convenience. Please contact the Utility Department at 830-693-3615 for a Bank Draft Authorization Form.

Pay your utility bill online.

Courtesy Hookups
Courtesy Hookups will be allowed Monday through Friday. This is a free water service connection covering a maximum of three days and allowing for the use of no more than 1,000 gallons of water. The purpose of this hookup is for a one time service, per occupant, to facilities being prepared for sale or some similar set of circumstances. One day notice of such a request is required and a deposit for such service may be required.

Late Payments, Disconnects
Utility customers have 15 days to pay their bill from the date it is issued. Utility bills are mailed on the first day of each month. Bills are due on or before the 15th of the month. A 10% penalty is added on the 16th of the month to the unpaid balance. If you have not paid your bill by the 15th day of the month, you will be sent a disconnect notice, giving the date your water services will be disconnected unless payment is received.

The disconnect date is approximately 10 days after the 16th. Service will be disconnected if the bill is not paid before 5 p.m. on the disconnect date. A disconnect processing fee and a reconnect fee will be added to all services disconnected. No service will be reinstated until all charges, including the past due bill, are paid. The city will not disconnect service on Fridays, weekends, or holidays.

We know that financial emergencies can arise unexpectedly. If this happens to you, please contact the Utility Office at 830-693-3615 as soon as possible